Bookings for 2016
The operating season for the 2016 season will be Monday, March 21 through Tuesday, November 22.
The lottery for 2016 reservations has been completed. If you did not receive an email invoice then the dates you requested at the time we processed your request were not available. You are welcome to check back for possible cancellations or alternate dates. Over the next few months availability will be changing on a regular basis, so you may need to be persistent.
You may use the form below to submit requests for dates. Due to the volume of emails and phone calls, it may take 5-7 business days for you to get a reply. If you need a more immediate reply, please call the reservation office at 865-429-5704, 8:00 am – 5:00 pm ET, Monday through Friday. The office is closed on most major holidays and may be closed for lunch between 12:00 and 1:00 pm. During the month of October and November the phones stay very busy with inquiries and payments, please keep trying.
To cancel a reservation, especially a short notice cancellation, it is recommended to call the office rather than send an email.
A date specific wait list form will be posted online by 8:30 am December 4, 2015 for 2016 cancellations. DO NOT USE THE 2015 WAIT LIST FORM. IT WILL NOT BE ACKNOWLEDGED.
Information on booking the 2017 season will be posted in summer of 2016
Bookings for 2015
The 2015 season will run from Monday, March 23 through Tuesday, November 24.
There are still limited openings for the 2015 season which will be booked on a first inquiry basis. A wait list is not available for the 2015 season for cancellation notifications.
Payment by MasterCard, Visa or Discover will be due at booking to secure a date, so it is recommended you call to check availability. Please note that once payment is received the only refund available will be if we can sell the booked/paid spaces.
Due to the volume of emails, it may take 5-7 business days for replies. For immediate information, please call the reservation office at 865-429-5704, 8:00 am – 5:00 pm ET, Monday through Friday. The office is closed most major holidays and may be closed for lunch between 12 and 1:15.
To cancel a reservation, especially a short notice cancellation, it is recommended to call to the office rather than send an email.
Payments for reservations made by mail between the 1st and the 15th of the month will be due by the 1st of the following month; made between the 16th and the end of the month will be due by the 15th of the following month. Payments for reservations made less than 30 days before arrival date are due when the reservation is made. Payment is accepted by check, money order or credit card. We do not accept American Express.
Refund provided for cancellations up to 30 days prior to arrival, less a $15.00 processing fee. No refunds for cancellations with less than a 30 day notice. This includes meals and lodging for group lodges and individual cabins unless we are able to rebook your reservation space (s); in that event the amount received from another party for your reservation will be refunded, less a $15.00 processing fee. Any partial cancellation up to 30 days prior to arrival will result in a refund, less a $15.00 processing fee. Any change in reservation dates will result in a $15.00 processing fee.
It is not permissible by any individual, company, church or organization to increase for profit the approved and published rates under any circumstances. Failure to comply with this notice will result in forfeiture of current reservation and future booking privileges.
For Reservations, please contact:
250 Apple Valley Road
Sevierville, TN 37862
(865) 429-5704 phone
(865) 774-0045 fax